Received a call yesterday that the users can no longer start a manual virus scan on their workstations. Clicking the Active Scan or Full Scan options on the Scan for Threats dialog produced nothing. No scan, no error, nothing.
All clients are running Symantec Endpoint Protection 11 MR4 and the policies on the SEP server have not been changed. Virus definitions are coming down fine, admin scans are running, it’s just the users can’t start a scan manually.
What caused it?
